February 2017

No incidents reported for this month.

January 2017

No incidents reported for this month.

December 2016

No incidents reported for this month.

November 2016

No incidents reported for this month.

October 2016

Contact form on jbit.com
We identified a configuration error on our website's contact form which meant contact forms were unable to be submitted. As soon as we became aware we fixed the error. This issue is now resolved.
Oct 30, 01:46 CST
Our help desk is currently unavailable
Zendesk has confirmed they have mitigated this attack. https://twitter.com/ZendeskOps/status/789512616817242112 Our help desk is available. We'll now mark this issue as resolved.
Oct 21, 11:20-12:07 CST

September 2016

No incidents reported for this month.

August 2016

JBIT Support (support.jbit.com)
Clear event for JBIT Support (support.jbit.com); HTTP (Secure) (support.jbit.com): HTTP Timeout
Aug 9, 05:16-05:21 CST
JBIT Support (support.jbit.com)
Clear event for JBIT Support (support.jbit.com); HTTP (Secure) (support.jbit.com): HTTPS session timed out during read
Aug 9, 05:10-05:14 CST
Google is investigating reports of an issue with Gmail
Google advises the problem with Gmail should be resolved. https://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=5ceb5f4baefa131d6065d1a174e17324
Aug 4, 13:03-13:07 CST

July 2016

[Scheduled] Remote management and maintenance server upgrade
The scheduled maintenance has been completed.
Jul 16, 06:00-13:00 CST
Our help desk is available, contrary to our uptime status page saying otherwise
Zendesk has resolved the issue regarding rejecting Pingdom's checks of our help desk. Again, although our uptime page advised our help desk was down it was fully available to customers during this reported outage. It was only Pingdom that was unable to reach the page, not our clients. We will now set this issue to resolved.
Jul 13, 10:00-11:50 CST
Google Apps Status Alert for Gmail
Google advises Gmail service has already been restored for some users, and they expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. http://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=ef6cadec056e50336bac7fb7d9c336c6
Jul 7, 14:18-14:29 CST

June 2016

Additional "are you satisfied with our support" email sent, after intending to reduce the number of emails our support desk sends
During a review of our help desk automations we noticed a configuration change we made that will have caused an extra "are you satisfied" email being sent to some customers' domains once a support ticket was set to solved. We take the effectiveness of our IT support very seriously, and we strive to provide the very best IT support we possibly can. One way of measuring this is to request a satisfaction rating, asking you if you're satisfied or not with our IT support when you need it. Previously, we sent an automated follow-up email to all solved support tickets, asking the requester to rate our support, satisfied or not. We automated to send this email request 24 hours after a ticket was solved (our assumption being some tickets might not be fully solved and thus need to be reopened). Subsequently, we took the view this was simply adding to many peoples' already overflowing inboxes, and we didn't want to add one more email just to ask "hey, how good are we?". So, we incorporated our "satisfaction request" into the email we send when a ticket is solved (rather than in a separate email sent 24 hours later). Yay, one less email we send per ticket, our customers will surely be happy with that. Herein lies the problem. For some domains we provide support to, we did not deactivate the "24 hours later satisfaction request" email. Thus, these customers were being asked "hey, how good are we?" in an email when we notified them we'd solved the issue, and again, 24 later, "hey, how good are we?" in a separate email. Naturally, this was never our intent. Genuinely, we intended to cut down on the emails we send, not to remind you to rate us. We have since made configuration changes to resolve this issue. We're sorry. We made a mistake. We hope you weren't too inconvenienced. Our clients' satisfaction is our top priority. Thank you. PS. We don't actually ask "hey, how good are we?" in our satisfaction requests; please consider that artistic license while we crafted this apology regarding our configuration "error".
Jun 17, 20:35 CST

May 2016

No incidents reported for this month.

April 2016

Google is investigating reports of an issue with Google Drive.
Google advises Drive service has already been restored for some users, and they expect a resolution for all users within the next 1 hour. Please note, they advise this time frame is an estimate and may change.
Apr 4, 11:14-11:18 CST

March 2016

No incidents reported for this month.

February 2016

No incidents reported for this month.

January 2016

No incidents reported for this month.

December 2015

[Scheduled] Server Maintenance - Security Updates - JBIT.com
The scheduled maintenance has been completed.
Dec 14, 20:00-22:00 CST

November 2015

Google is investigating reports of an issue with Google Drive and Google Docs
Google advises this issue is now resolved.
Nov 9, 15:13-16:07 CST
Google Drive
Google advises Drive service has already been restored for some users, and they expect a resolution for all users in the near future.
Nov 4, 22:16-22:41 CST

October 2015

CloudFlare is reporting DNS issues
CloudFlare is reporting this issue is resolved. https://www.cloudflarestatus.com/incidents/xhskzrkvzg78
Oct 14, 12:45-15:20 CST
Intermittent errors while loading sites using CloudFlare
All of our sites have returned to normal full availability. We are closing this update.
Oct 5, 11:11-11:59 CST

September 2015

No incidents reported for this month.

August 2015

Google is investigating issues with Google Drive, including Docs, Sheets, and Slides.
Google is reporting the issues with Drive, Docs, Sheets, and Slides should now be resolved. Google Apps status can be found at http://www.google.com/appsstatus#hl=en&v=status
Aug 5, 18:14-18:17 CST

July 2015

Gmail delivery delays
Update from Google: "The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better."
Jul 22, 14:26-15:20 CST

June 2015

Google is investigating reports of an issue with Gmail
Google advises the problem with Gmail delivery delays should be resolved now for all users.
Jun 9, 13:52-14:47 CST
JBIT Support help desk (support.jbit.com)
Clear event for JBIT Support help desk (support.jbit.com); HTTP - JBIT Support (support.jbit.com): Infinite redirect loop
Jun 1, 06:45-11:05 CST

May 2015

Google is investigating reports of an issue with Google Calendar
Google Calendar service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.
May 27, 09:45-19:58 CST
Major outage of some JBIT client websites
All client sites are once again online and available as of 6:26PM CDT. Although resolved, we will monitor for any 'aftershocks'. We're sorry for this 2hr 22min outage. Thank you for your patience.
May 20, 17:14-18:30 CST
Google is investigating reports of an issue with Google Drive
Google has advised the problem with Google Drive should be resolved.
May 19, 12:24-15:06 CST
Our support desk is offline
And we're back. support.jbit.com is back online. We can also confirm our support emails are again being delivered (we just received 8 in the hour our help desk was offline). We will work through these ASAP. Systems availability is one of our three main focuses (the others being security and performance). Where possible, we'll improve our processes to further attempt to mitigate availability incidents such as these. We apologize for this inconvenience. Thank you.
May 14, 21:49-23:23 CST

April 2015

Issue with Gmail - smtp.gmail.com is displaying an invalid certificate
Google advised the problem with Gmail should be resolved. http://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=bf1b188b6295f21fbfc92d7b48dfe7be
Apr 4, 13:42-16:21 CST

March 2015

GitHub DDoS
We're setting our status to resolved. Great tweet from @GitHubStatus https://twitter.com/githubstatus/status/581981817810640898
Mar 28, 18:18-20:13 CST

February 2015

No incidents reported for this month.

January 2015

Our help desk continues to have availability issues
Zendesk advises this is resolved. https://twitter.com/ZendeskOps/status/558344255790264321 The site has been fully available since. This issue is now resolved.
Jan 22, 09:57-15:34 CST
Our helpdesk is currently intermittently unavailble
This incident has been resolved.
Jan 21, 11:45 - Jan 22, 00:20 CST

December 2014

Google is reporting issues with Gmail for some Google Apps users
Google is reporting this issue is now resolved for all users. http://www.google.com/appsstatus#hl=en&v=issue&sid=1&iid=f12f861b63d7c2bc9120ec23b9926aa0
Dec 18, 11:31-12:58 CST
Google Drive
Google is reporting this issue is now resolved. http://www.google.com/appsstatus#hl=en&v=issue&sid=4&iid=a69bf02625022d9eff3a4753f7c7d497
Dec 9, 22:10-23:44 CST

November 2014

We are investigating issues with our online help desk.
Our support help desk issue is available once again. We will continue to monitor for further issues.
Nov 20, 11:25-11:32 CST

October 2014

Google is investigating issues with Google Drive
Google is reporting this issue is now resolved.
Oct 27, 11:06-16:16 CST

September 2014

Google is reporting Drive issues for some users
Google Apps Status Dashboard is reporting that this issue is now resolved. http://www.google.com/appsstatus#hl=en&v=issue&sid=4&iid=f39db9979e871cdebd958ddc6ce6fb02
Sep 25, 12:42-21:39 CST
Some users are experiencing Google Drive sync issues
We have heard from Google that this issue is now resolved, copied below. - - - - - Please read below for updates on the status of your issue: Updates since last message: This issue should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. - - - - - We also note that Google has updated the Apps Status dashboard to reflect this. http://www.google.com/appsstatus#hl=en&v=issue&sid=4&iid=fea05620dd393fd21f18abae89369bfa
Sep 17, 13:54 - Sep 18, 04:45 CST
GitHub is currently experiencing an issue with some repositories.
We can confirm access to our GitHub repositories are unaffected. We have set this issue to resolved. We will continue to monitor. https://status.github.com/messages
Sep 15, 15:15-15:28 CST
Our help desk - support.jbit.com
Access to our help desk now appears to be resolved. Update from Zendesk https://twitter.com/ZendeskOps/status/509117011448705024
Sep 8, 15:43-15:53 CST

August 2014

No incidents reported for this month.

July 2014

No incidents reported for this month.

June 2014

Intermittant service on jbit.com and support.jbit.com
We have been advised all upstream issue have now been fully resolved.
Jun 23, 15:20-15:58 CST
Google Apps - Google Calendar issues
Google has advised the problem with Google Calendar should be resolved for all users. www.google.com/appsstatus
Jun 18, 14:42-16:07 CST
Google Apps - Google Drive issues
Google advises this issue is now resolved for all users.
Jun 4, 10:49-12:14 CST

May 2014

Our online support desk is offline
support.jbit.com is now available. Downtime was 2 mins. We apologize for any inconvenience this caused.
May 30, 13:25-13:28 CST
We have changed our StatusPage domain name
Previously, we hosted our status page on a subdomain, status, under our main business domain, jbit.com. If our domain and/or domain registrar were to experience issues our status page might not be available at the time we, and our customers, need it most. We decided to separate our status page from our primary domain entirely, thus avoiding a potential single point of failure. We've migrated our status page to a new domain name, jbit.io. It still sits under the subdomain 'status', but now it's http://support.jbit.io. jbit.com and jbit.io are registered with different domain registrars in separate countries (and soon we'll be putting continents between them). While certainly not impossible the chances of both domains and/or registrars having concurrent issues is lower than just one on its own. We plan to further mitigate this risk by running both sites through different managed anycast DNS services, as currently they both run through CloudFlare. Although rare, again reducing single points of failure is our aim. Our previous URL, status.jbit.com, will redirect to status.jbit.io and, as per a previous update, our old status page will continue to be available at http://old-status.jbit.com.
May 25, 21:56 CST
Test status page
This test is complete.
May 21, 20:34-20:36 CST
Status Page migration
We have successfully migrated to our new status page. The URL remains the same - http://status.jbit.com. Our old status page, along with all historical data, is available at http://old-status.jbit.com.
May 21, 20:23 CST

April 2014

No incidents reported for this month.

March 2014

No incidents reported for this month.